Small Business Support
Many IT support companies define small businesses as businesses with less than 500 employees or having up to 250 PCs, and that is who their gear their services towards. Nomad Systems Group, LLC is different, we target ours at businesses with less than 25 employees. Where most IT support companies want to lock companies in with monthly support contracts, we don't. We prefer doing work on a time and material basis. Once we have a client running smoothly, we are just as happy hearing from them each month as we are hearing from them just a couple of times a year. If they don't need support during a month, they don't have any support charges to worry about.
What we support
With the incredibly large number of software packages, hardware vendors, etc., it is typically best to contact us to see if we can help with a specific need. As an idea of some items we can assist with and some we cannot, here is a breakdown of some common systems.
(1) We are partners with these vendors allowing us access to additional support resources if needed
(2) These companies we are referral partners with
(3) Items in this category are either items that we have historically not been able to get support from the vendor to resolve issues, have inherent issues limiting what can be done with them, or have reached end of life from the vendor
How we bill
Support services are provided and billed based on one of three types of service. Service can be provided remotely such as over the phone or utilizing one of our remote support tools, on-site where a visit is scheduled to your location, and after normal business hours, such as on weekends, holidays or in the evening. Work done on-site more than 30 miles away from our main office will incur travel expenses such as milage, meals and lodging as required. The breakdown for the different types of support is as follows:
|Support Type||Billed Time Increments||Minimum Time Billed|
|Remote / Offsite||15 minutes||15 minutes|
|Onsite||15 minutes||30 minutes|
|After Hours - Remote||15 minutes||30 minutes|
|After Hours - Onsite||30 minutes||60 minutes|
Billing and payment terms
Invoices are automatically generated and emailed out of our billing system to the email address on file. You can log into our online portal at any time to see your invoices, payment status, services, etc. Payment can be made online on our website through Paypal.
Standard payment terms are Net 20 as long as the customer is current on invoices. If a customer is behind on payment, service may be denied and future work will be due at time work is provided.