Remote Support
If you are currently on a support call with us, please follow these instructions to share your PC:
- Click on the link following these instructions to download the remote support client
- If prompted to Run or Save the remote support client, select Run
- If you are only allowed to save the client, save it, then run it manually
- For Windows based machines, you may be prompted via the User Access Control to run a program called ShowMyPC, from the Verified publisher ShowMyPC. Select Yes to allow it to run
- Once the Remote Support client is running you will be presented with a four digit password. Provide that password to your support representative
- When your support session is finished, simply exit the support application
Show PC |