Remote Support

If you are currently on a support call with us, please follow these instructions to share your PC:

  1. Click on the link following these instructions to download the remote support client
  2. If prompted to Run or Save the remote support client, select Run
  3. If you are only allowed to save the client, save it, then run it manually
  4. For Windows based machines, you may be prompted via the User Access Control to run a program called ShowMyPC, from the Verified publisher ShowMyPC. Select Yes to allow it to run
  5. Once the Remote Support client is running you will be presented with a four digit password. Provide that password to your support representative
  6. When your support session is finished, simply exit the support application
Show PC