Hardware and Software Software
We are hardware and software agnostic, where we are willing to work on any supported pieces of equipment whether it is purchased through us or not. There are times when we may provide a quote for an item, but also give you a recommendation on another vendor to purchase it from if our suppliers make the quoted price outside of market value. You then have the option of purchasing it through us, or through the other vendor letting us know when it arrives so that we can assist in setting it up.
For all orders with over $2,000 of hardware, software and/or other equipment we require 50% deposit to begin work. Upon approval of the quote a deposit invoice will be created and sent to you. Projects with a duration longer than a single month will receive monthly billing based on the progression of the project. Final balance invoices will be generated upon completion of the order. All invoices are due net 20 upon generation. We reserve the right to cancel orders arising from pricing or other errors.
You may return or exchange hardware and/or other equipment within 20 days from date of receipt. Items being returned or exchanged must be in like-new condition and include all packaging material that was originally included with the items. Items that are damaged, dented, scratched or missing major contents may be denied a return. With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, and others of the same item are available, you can make an exchange for the same item.
You may return unopened software within 20 days from date of receipt. If software is provided with an electronic / installation key rather than within a package, it may be returned within 20 days as long as it has not been installed and the key has not been used or activated.
Billing and payment terms
Invoices are automatically generated and emailed out of our billing system to the email address on file. You can log into our online portal at any time to see your invoices, payment status, services, etc. Payment can be made online on our website through Paypal.
Standard payment terms for hardawre and software are Net 5 as long as the customer is current on invoices. If a customer is behind on payment, service may be denied and future work will be due at time work is provided.